Review the limits for the size and number of files that can be synced, and make sure the files you’re trying to sync don’t fall within the listed restrictions or limitations. If a file you’re trying to sync is too large, or if you’re trying to sync too many items, OneDrive for Business sync might not work. Step 3: Make sure that your file sizes, items counts, and file path lengths are within the limits Review the list of invalid characters and file types, and change any file or folder names, or remove the file types that aren’t supported. If a file or folder name contains certain characters or file types, you won’t be able to sync those files. Step 2: Make sure that your file and folder names don’t contain unsupported characters or invalid file types

Make sure that you have the most current version of OneDrive for Business installed. OneDrive for Business is frequently updated. Step 1: Make sure that the OneDrive for Business sync app is up-to-date If you recently upgraded from Office 2013 to Office 2016 and OneDrive for Business isn’t working properly, see one of the following articles: OneDrive for Business is uninstalled after you upgrade to Office 2016 or OneDrive for Business stops syncing libraries, or the icon overlays don’t appear on synchronized files and folders after you install Office 2016.Ī recent product update introduced an issue for some Office 2013 users who receive a “Credentials needed” prompt. If you don’t have the OneDrive for Business sync app, you can download it free. If the OneDrive for Business sync client isn’t functioning properly, follow the steps in this article to fix the problem. Fix OneDrive for Business sync problems If you can’t sync files between your computer and OneDrive for Business, it might be due to problems with the OneDrive for Business sync client.

Onedrive for business mac issues